Cancellation and Refund Policy for Parashar Enterprises
At Parashar Enterprises, we strive to ensure customer satisfaction with every purchase. This Cancellation and Refund Policy outlines the terms and conditions for order cancellations and refunds. By placing an order on our website, you agree to the terms stated below.
Order Cancellation
Before Shipment:
- Orders can be canceled before they are shipped by contacting our customer support team at info@airgunsdelhi.com.
- If the cancellation is approved, a full refund will be processed.
After Shipment:
- Once an order has been shipped, cancellations are not allowed. However, you may refer to our refund policy for eligible cases.
Refund Policy
Refunds will be issued under the following conditions:
Defective or Damaged Products:
- If the product received is defective, damaged, or incorrect, you must notify us within 1 day of delivery.
- Send an email to info@airgunsdelhi.com with your order details and photographic evidence of the issue.
- Upon verification, we will process a replacement or a refund, as per your preference.
Eligibility for Refunds:
- Refunds are applicable only for products that are unopened, unused, and in their original packaging.
- Products that show signs of use or tampering will not be eligible for refunds.
Non-Refundable Cases:
- Digital products, personalized items, or perishable goods (if applicable).
- Orders that are canceled after shipment.
Refund Process
Refund Mode:
- Refunds will be processed to the original payment method used during the transaction.
- If the payment was made via cash on delivery, a refund will be initiated via bank transfer (bank details will be required).
Processing Time:
- Refunds are processed within [insert number, e.g., 7-10 business days] of approval.
Shipping Charges for Returns
- Shipping charges for returning products (if applicable) will be borne by the customer unless the return is due to a defect or error on our part.
How to Request a Refund or Cancellation
- To cancel an order or request a refund, please contact our customer support team at:
Email: info@airgunsdelhi.com
Phone: +91 9250523741
Provide your order number, reason for cancellation/refund, and any supporting documents or images if applicable.
Changes to Policy
Parashar Enterprises reserves the right to modify this Cancellation and Refund Policy at any time without prior notice. Any updates will be posted on this page.
Thank you for choosing Parashar Enterprises. We value your trust and are committed to providing you with the best service!